The next chapter of The Silver Line
Thanks to the generous donations of our supporters, The Silver Line’s team of dedicated staff and volunteers continue to offer older people a vital lifeline.
Between March 2020 and March 2021, we received 270,000 calls from older people. During the 2020 UK-wide lockdown, there was a 30% increase in calls – especially from older feeling isolated and worried about the future.
Today, many people rely on technology to help them stay connected. But for many older people, talking with someone over the telephone is the only way they have of truly connecting with another person.
The world is always changing and while people will adapt to new circumstances, the fact remains that everyone – no matter who they are – needs to experience connection, comfort and friendship in their own way.
And for older people in the UK, when feelings of worry, isolation, frustration or loneliness strike, there is always someone you can call – us.
The Silver Line Helpline and Age UK
In 2019, The Silver Line and Age UK decided to join forces to help us support more older people. The Silver Line Helpline became a subsidiary charity of Age UK.
In 2020, the two regular friendship services run by Age UK and The Silver Line Helpline were merged to form the Telephone Friendship Service. This newly combined Age UK service has gone from strength to strength, able to operate at a greater scale in order to support more lonely and isolated older people than ever before and now supporting many thousands of older people and volunteers. You can find out more about the Telephone Friendship Service on the Age UK website.
In 2022, The Silver Line became fully part of the charity Age UK.
To find out more about the other services run by Age UK, such as the Age UK Advice Line, visit the Age UK website.