Age UK's Silver Line annual reports
As a registered charity, we’re proud to share our activities, financial information, and insight into how we’re supporting older people across the UK.
Accountability and transparency
We're committed to keeping our callers safe and protecting your privacy.
Here’s how we make sure we’re doing everything we can to protect your rights and support your wellbeing.
Safeguarding and confidentiality
As a free confidential telephone service, we use a comprehensive safeguarding policy to protect our callers from potential harm and abuse.
Your privacy
We are committed to protecting your privacy when you’re using our website or interacting with us online. Read our privacy policy to learn more.
Feedback and complaints
We want to offer the very best support to our callers. Please help us by sharing what kind of experience you’ve had with The Silver Line.
If you need to get in touch with The Silver Line Helpline team to discuss how we stay accountable to our callers and supporters, please email the team.
Age UK’s Silver Line Helpline is the UK's only free, confidential, 24-hour helpline providing friendship for older people.