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Accountability and transparency

We're committed to keeping our callers safe and protecting your privacy.

Here’s how we make sure we’re doing everything we can to protect your rights and support your wellbeing.

Your privacy

We are committed to protecting your privacy when you’re using our website or interacting with us online. Read our privacy policy to learn more.

Feedback and complaints

We want to offer the very best support to our callers. Please help us by sharing what kind of experience you’ve had with The Silver Line.

If you need to get in touch with The Silver Line Helpline team to discuss how we stay accountable to our callers and supporters, please email the team.

Age UK’s Silver Line Helpline is the UK's only free, confidential, 24-hour helpline providing friendship for older people.


Last updated: Jun 13 2023

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