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Helping you

No matter who you are, how your day was or what you have going on – everyone needs someone to talk to sometimes.

There are many different ways we might connect with each other.

Sometimes a quick “good morning!” might be all you need to get your day off to the right start. Another day, you might fancy a nice chat with someone about how the week’s gone. And once in a while, you may well need a good, long heart-to-heart with a trusted friend.

As we get older, these moments of connection can be harder to come by, but they’re just as vital as always.

That’s why The Silver Line Helpline exists – a free telephone service for older people, offering conversation, friendship and support for older people.

Who does The Silver Line Helpline help?

Everyone, no matter who they are, needs someone to talk to and connect with sometimes.

The Silver Line is a free, 24-hour telephone service for older people. We offer friendship, support, and a listening ear.

As a free, confidential telephone service, we give older people the chance to pick up the phone and enjoy a chat, get some support, and feel all the wonderful benefits that come from talking to a friend.

“I’m so grateful I really can’t put it into words”

Rachel began calling The Silver Line when she was living alone and going through a difficult time. She believes that without the support of Silver Line team members, she wouldn’t be here.

Read Rachel’s story

How does The Silver Line help?

Older lady on the phone sitting on the sofaLoneliness can be tough, and many older people know this from experience. We need connection whatever our age – especially if we live alone or further away from family.

The Silver Line gives you the opportunity to exchange a brief, friendly word or enjoy a long, enriching conversation. The kind of call we offer depends very much on what you might want or need when you pick up the phone to talk to us.

The Silver Line service also helps by offering:

  • information and support
  • insight into how to access local groups and services
  • a referral to regular friendship calls run by our partner charity, Age UK
  • protection and support for older people experiencing abuse and neglect.

We’re here 24-hours a day, 7 days a week

Loneliness can strike at any time of the day or night.

When it’s very late or very early, it might not possible to call a family member, friend or loved one. But when those feelings of isolation, worry, or loneliness strike, there is always someone you can call – us.

Calls are always confidential

Whether you want to chat about your day or talk about something that’s been weighing on your mind, the conversations we share will stay between us unless there is a legal or safeguarding concern.

When you speak to a good friend, family member or someone you trust, you can feel safe knowing that what you share will be kept in confidence. The Silver Line is like that trusted friend – whatever we’re chatting about, we always have absolute respect for your privacy.

While we do record all calls, it is strictly for training, supervision and safeguarding purposes.

Calls are always free

Thanks to the generosity of our fantastic supporters, it’s completely free to call The Silver Line Helpline.

I've been volunteering for about 2 and a half years now and enjoy taking calls through Silver Line. Some of the callers just need signposting to the right info and it gives me a warm feeling inside that I've helped them. Some just purely need to chat to someone as they could be feeling lonely or low.

Julian, Silver Line volunteer

Call us for conversation, friendship and support

Call The Silver Line Helpline on
0800 4 70 80 90

No matter who you are, how your day was or what's going on in your life, everyone needs someone to talk to. Call us free every day of the year, at any time.

More from Age UK

From accessing helpful information and advice, services and support where you live, our partner charity Age UK has plenty of useful resources to explore.

Age UK Advice Line

A free, confidential national phone service for older people, their families, friends, carers and professionals.

Telephone friendship

Create lasting friendships or simply enjoy a chat with telephone friendship services like Silver Connects.

Become part of our story

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