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Feedback and complaints

We want to offer the very best service and support to the people that call us at Age UK's Silver Line Helpline.

If you have anything you'd like to share about our service or are unhappy with any aspect of our work, we'd like to hear about it. We value all feedback, both good and bad, and welcome the opportunity to learn and improve.

How to send feedback or a complaint

The Silver Line became part of Age UK in 2021, so to provide us with feedback on The Silver Line Helpline, please refer to the Age UK website. 

Click here to find out more about sending feedback or making a complaint on the Age UK website

Please note that complaints should be raised within 3 months of the matter in question.

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Last updated: Jun 13 2023

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