Contact Us

Our Helpline – 0800 4 70 80 90

The Silver Line is the only national confidential and free helpline for older people open every day and night of the year.

  • No question too big
  • No problem too small
  • No need to be alone

Head Office

Address: 7th Floor, One America Square, 17 Crosswall, London, EC3N 2LB [Get directions] Call 020 7224 2020     (Office hours: 9am-5pm, Mon to Fri)

We are experiencing a high volume of people contacting us. If you need to contact us it is easier to get hold of us by email at: [email protected]

Supporter enquiries

General enquiries: [email protected]

Press enquiries

If you are a journalist, please contact us on: Tel: 020 3033 1433 or [email protected]

To contact Esther Rantzen directly, see the details on Esther Rantzen’s website.


We are committed to improving the lives of older people who are affected by loneliness and isolation and we work hard to give everyone the best possible service we can.  If you are unhappy about any aspect of our work, we would like to hear about it.  Please click here to read our full our complaints policy.


For details of our whistleblowing policy, please click here.