What we do

The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year.

We also offer telephone friendship where we match volunteers with older people based on their interests,  facilitated group calls, and help to connect people with local services in their area.

The Silver Line Helpline – 0800 4 70 80 90

The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline team can:

  • offer immediate friendship and comfort to lonely and isolated older callers
  • help with information on all issues faced by older people
  • refer older callers to other sources of support, such as regular weekly calls with a trained volunteer
  • signpost callers to appropriate support services they may find helpful in their area
  • support older callers who may be suffering from abuse or neglect.

Find out more about the Silver Line Helpline

Silver Circles

Silver Circles are facilitated group phone calls where people with shared interests can discuss topics that interest them with a wider small group of 6 to 8 people.  Calls are free for people taking part, as costs are covered by The Silver Line.

Silver Connects

The Silver Connects team provides older people with  support, advice, and help with connecting to local services. Since launching in November 2015, the team has worked on issues ranging from housing and health, to finding lunch clubs and even financial concerns.


I don’t want to monopolise my daughter, she has her own little family.  She does come and  see me, but in between it’s just so lonely.