This policy applies to information collected on this website and our associated websites. We’re referring to these sites collectively here as “our website”.
We are the Data Controller of personal information that this policy applies to under the Data Protection Act 1998.
We only collect information about you that:
Parts of the site may ask you for more information so that you can, for example, apply to be a volunteer. You’ll always be told when this information is being collected. In many cases you’ll be asked to enter it — for example, an email address for correspondence. This information will only be used for the purposes stated as it’s collected.
We collect the following information from people visiting the website:
Like most websites, our site uses small data files stored on your computer called cookies. They help us improve how our website works for you. Read our full Cookies policy.
We use some third party providers to provide services to our website e.g. Google to provide analytics on our site usage and CharityLog to capture requests for information from potential volunteers. We also let users share our content through social networks such as Facebook, Twitter and Google+. Cookies used by other sites on our website are called ‘third party cookies’. If you share our content using social networks, they may use third party cookies to gain information about your online habits.
All information you provide to us is stored on secure servers.
The transmission of information over the internet is never completely secure. We’ll do our best to protect your personal data, but cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We use strict procedures and security features to try to prevent unauthorised access.
Any information we collect is used to:
We never share your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website.
If you enter your postal address, email address or phone number into any of our online forms, we may use these details to contact you, unless you ask us not to. If you have given us your postal address, email address or phone number and would prefer not to be contacted by these means, please email [email protected]
We may disclose your personal information:
Under the Data Protection Act you have the right to:
For a copy of the personal information we hold about you, write to the Data Protection Officer, The Silver Line Helpline. Minerva House, 42 Wigmore Street, London W1U 2RY. When we are satisfied of your identity we will send you a copy of your personal information that we are legally required to disclose. We may ask you to pay a fee.
Please contact us at the same address if you believe that information we hold about you is inaccurate and want it to be corrected.
As we continue improving our websites, we may update this policy.
When you come to our website from another website, we may get personal information about you from the other website. Read those websites’ privacy policies if you want to know about this.