As we get older it’s not as easy to stay in touch with people. But you still want to tell someone about your day, share a thought or a joke, or talk about a problem. Being able to have a conversation with someone about the big or small things in life is a very important part of anyone’s day.
The Silver Line is the only confidential, free Helpline for older people across the UK open every day and night of the year. People call us just for a chat, to say Good Night or Good Morning to someone, or tell us how their day was. Others call for information, seek advice about something, or share a concern or worry.
Our Helpline is always open. We are at the end of the phone 24 hours, seven days a week, ready to take calls.
The Silver Line is a Helpline for people aged 55 and over.
The Silver Line Helpline is free to callers, from a landline or mobile phone. All costs of calls are covered by The Silver Line. We rely entirely on donations from organisations and people who care about the welfare and safety of older people. Find out more about how to support The Silver Line charity here.
The Silver Line is a confidential service. Callers are free to express their feelings, and describe their lives honestly, and can trust us to respect their privacy. In cases of abuse or neglect, we will involve specialist safeguarding organisations such as Action on Elder Abuse or the appropriate Social Services team or the Police. We record calls but only for training, supervision and safeguarding purposes.