How we help
Learn about the people who speak to us on The Silver Line, how we help our callers, and what you can expect from the service.
Annual reports
As a registered charity supporting older people, we’re proud to remain transparent and accountable to the people we support.
The Silver Line Helpline annual reports describe the financial activities and impact of the charity for each year.
The Silver Line Helpline became part of Age UK in 2022. From 2022/23, information on The Silver Line Helpline is included in Age UK's annual reports. Please refer to the Age UK website to read and download The Silver Line's annual reports.
The Silver Line Helpline annual reports (2013-21)
The Silver Line Annual Report and Financial Statement 2021 (PDF, 1 MB)
The Silver Line Annual Report and Financial Statement 2019 (PDF, 1 MB)
The Silver Line Annual Report and Financial Statement 2018 (PDF, 1 MB)
The Silver Line Annual Report and Financial Statement 2017 (PDF, 1 MB)
The Silver Line Annual Report and Financial Statement 2016 (PDF, 604 KB)
The Silver Line Annual Report and Financial Statement 2015 (PDF, 9 MB)
The Silver Line Annual Report and Financial Statement 2014 (PDF, 454 KB)
The Silver Line Annual Report and Financial Statement 2013 (PDF, 1 MB)
More from Age UK's Silver Line
Feedback and complaints
We want to offer the very best support to our callers. Please help us by sharing what kind of experience you’ve had with The Silver Line.
Age UK’s Silver Line Helpline is the UK's only free, confidential, 24-hour helpline providing friendship for older people.