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We need volunteers

Volunteers are vital to The Silver Line’s ability to achieve our aim of reducing loneliness and improving the lives of older people. They are our link to communities and older people across the UK, as well as providing our organisation with invaluable skills and capacity to help us make a difference. We hope that many of our Helpline callers will volunteer to become Silver Line Friends.

Silver Line Friends

Silver Line Friends are volunteers who enjoy offering friendship to older people.

What is a Silver Line Telephone Friend?

Silver Line Telephone Friends offer a befriending service, calling an older person once a week to check they are ok and to have a chat.  We match older people to like-minded volunteers. All calls are free and managed using our ‘virtual call centre’ website.  It is not a counselling service and Silver Line Friends will not ever meet or know the address of the people they speak to.

Please note for this role you will need

  • Access to the internet
  • A UK (or Channel Island or Isle of Man) landline telephone.  We are unable to facilitate volunteer calls from overseas
  • We ask our volunteers for a weekly commitment of 30 minutes to make your friendship call, for up to one year
  • An understanding that all friendship calls are recorded for safeguarding and training purposes

Silver Letter Friends

Please be aware that we are not currently accepting new volunteers for our letter befriending role. Unfortunately, we have no date at this time for re-opening Silver Letters to new volunteers. We have had an overwhelming response to this new service and it will take us some time to get these volunteers up and running. If you are still interested in this role, please keep an eye on this section of the website for updates.

Where are volunteers based?

Volunteers typically work from home.

Is there a selection process?

Volunters must be a UK (or Channel Island of Isle of Man) resident, undergo a vetting process and will be DBS (formally CRB) checked.

Are there corporate volunteering opportunities

Yes. We welcome the support of companies and have a bespoke volunteering programme for corporate supporters with staff wishing to become Silver Line Friends.  Please visit our Corporate Volunteering page to find out more.

How do I find out more about becoming a Silver Line Friend?

Please download our Silver Line Friend Frequently Asked Questions and Role Profiles here. These give further details for our telephone and letter friendship roles which you need to know before applying.

Once you have done this, to apply to become a Silver Line Friend, please download our Silver Line Friend Application Form here and return it as described at the end of the form.

If you are having problems completing this process, please fill out the Online Volunteering Enquiry Form below giving your email or postal address so that we can get in touch with you.

How soon will I hear from you?

We are very grateful for the response we have had to date.  Due to the large numbers applying, it can take us some time to process applications so we would be very grateful for your patience.  Once you have submitted your details, we will be in touch as soon as possible to discuss the next stage of your application.

General volunteering opportunities

The Silver Line is a new charity and there are lots of volunteering opportunities for people with fund raising or local awareness raising. If you have a skill to offer in these areas, please contact us directly at [email protected] to find out more.

Online Volunteering Enquiry Form

Please use the form below to contact us with any general volunteering enquiries giving your full contact details including an email address where possible.

If you would like to volunteer as a Silver Line Friend please complete the volunteer application form which you can download it from here or to request a copy by post please use the form below giving us your full address details.

Every week it’s like a friend calling. It’s very interesting and I don’t feel so alone. I now have something special every Wednesday – I couldn’t have picked a better person myself.

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