Telephone Friendship

The Silver Line offers weekly calls to people age 55 and over, who would like to receive regular weekly telephone friendship from a friendly and supportive volunteer, called a Silver Line Friend.

Older people and volunteers are matched carefully, to ensure they have some common interests and compatible personalities and friendships are reviewed regularly, to ensure that both parties find them enjoyable. The calls last approximately 30 minutes, and take place on the same day, at the same time, each week.

The Telephone Friendship Service is not a counselling service, and no specialist advice or support is provided, however older people tell us that not only do find their calls enjoyable, they find that they help them navigate the difficulties of ageing.  

The service is free, calls from volunteers are made via an online, virtual call centre and our older people and volunteers never meet, as the safety of older people and volunteers is paramount.

If you think that you would benefit from this service please call our helpline on 0800 4 70 80 90. To refer somone you know, please follow the link below and complete our third-party referral form.


“After my husband died, I lost my confidence; speaking with my volunteer Sandra, has really helped me to see what I have to offer. I feel like my old self again.” Betty, 89

“I became a Silver Line Telephone Volunteer to help older people and give something back. I speak to June every Wednesday and we have so much fun; I never expected that our calls would become the highlight of my week as well as hers!” Veronica, 47

“I can’t believe how well matched I am with my Volunteer Maggie; we could be sisters. We are two little peas in a pod!” Isobel, 64