2016 Press archive

Welcome to our 2016 press archive.

Below you will find links to all our 2016 press releases and highlights of coverage of The Silver Line and our CEO, Sophie Andrews.

If you would like to speak to our press team, please email: [email protected]

2016 Press releases

Press release: New Year, old problem: New Year’s Day is busiest ever for helpline that combats loneliness in older people

Press release: Blackpool Tower is lighting up for Silver Week

Press release: Dame Esther Rantzen & Glasgow’s Lord Provost, team up to promote Silver Week 2016

Press release: Silver Line lavender debuts at RHS Chelsea Flower Show

Press release: Top volunteer award for The Silver Line’s Maureen

Press release: Helpline for lonely older people gets its millionth call

Press release: The Silver Line ‘wins’ thanks to players of People’s Postcode Lottery

Press release: Dame Esther Rantzen opens helpline’s new ‘home’

In the news

The Silver Line Helpline overwhelmed by calls across Christmas and New Year

In the period between Christmas Eve and January 2, we received over 15,000 calls from older people. But our helpline was only able to answer two-thirds – leaving over 5,000 callers entirely on their own when they desperately needed someone to talk to. To read the Express coverage of this, please click here.

We urgently needs more donations to enable us to meet the rising number of calls and to ensure our service remains free and accessible to their older callers. To make a donation please click here. To read the press release, click here.

December highlights

As we geared up to our busiest time of year, CEO Sophie Andrews was invited on BBC Radio 5 Live and BBC Radio Lancs

BBC Radio 5 Live here and BBC Radio Lancs here

20/12 & 21/12/16

We were one of three chosen charities to feature on the ITV Good Morning Britain’s 1 Million Minutes campaign. Read about the campaign here.

Watch our volunteers, silver liner Joseph and community champion Bob on the sofa here

Launched on Giving Tuesday – 31/12/16

Amateur Photographer announces a competition in support of The Silver Line

Read the full article here


Our CEO, Sophie Andrews is announced as Chair of Helplines Partnership

Read the article here


The Silver Line ‘wins’ thanks to players of the People’s Postcode Lottery

The Silver Line Helpline for isolated and lonely older people has been handed a £600,000 boost by players of People’s Postcode Lottery.

View the full press release here.

November highlights

The Huffington Post encourage readers to volunteer with us for Giving Tuesday 2016

Read the post here


Specialist magazine Your Health Choices ran a special feature on us

Read the full article here


The Guardian reports on the Sense About Science event at the Speaker’s House at which our CEO, Sophie spoke about the importance of our helpline

Read the article


The Silver Line names nation’s loneliness call hotspots 

We looked at data from over-one million calls that our helpline has received since national launch in November 2013, to pinpoint the areas where calls come from.

As we get set for even higher number of calls over the Christmas/New Year period, our figures show that loneliness among older people crosses communities and North/South divides.

We received national and regional coverage which included:

For more details on the nation’s loneliness calls hotspots, please contact the press team on: [email protected]

October highlights

Lead volunteer, Bridget Stewart was invited on Manx TV to talk about The Silver Line and appeal for more volunteers in the Isle of Man.

Watch the full interview here


IOM Today ran a special feature appealing for more volunteer Silver Line Friends and also to raise awareness of our services.

Read the full article here


The Guardian printed a letter calling for the UK government to develop a strategy for tackling loneliness and isolation, signed by CEOs and Directors of charities and council leaders; including our CEO, Sophie Andrews

Read the letter here


September highlights

As part of an awareness push across the Isle of Man, Head of Regions, Lesley Carberry-Campbell and Volunteer Manager for NW, Ian Williamson-Owens were invited to speak on Manx radio.

Listen to the interview here.


As part of the announcement of an exciting new 3 year partnership with us, Saga ran a full feature in the September issue of their magazine

Read the online article here.


As part of a special programme on loneliness, our CEO, Sophie Andrews was invited on The Current, BBC Radio Canada to talk about The Silver Line.

Listen to the broadcast here.


One million calls appeal

Less than 3 years since our national launch, the Silver Line Helpline received its one millionth call.  It came as the helpline hit a new record day with over 1,600 calls received from older people in just 24 hours – beating the previous highest total on New Year’s Day 2016.

Good Morning Britain invited Dame Esther Rantzen onto the sofa to talk about our one millionth call with further updates shown from our helpline and an interview with Silver Liner, Zia.

Our one millionth call story grabbed the attention of the nation with further coverage including:

August highlights

Garden centre giants, Hillier raised £13,000 for us through sales of their specially grown Lavandula ‘Silver Line’

Read the story here


BBC West Midlands invited our CEO, Sophie Andrews on air to discuss loneliness and isolation.

Available from BBC archive


Founder of The Silver Line, Dame Esther Rantzen spoke to Jewish News about her own experiences of loneliness.

Read the article here


July highlights

We were chosen as one of three charities for The People’s Friend ‘Hand of Friendship’ campaign. Readers were invited to pledge to their chosen charity, giving a donation or time.

Read about the campaign here.

July 2016

Scottish newspaper, The Deeside Piper covered a story on our Director of IS, Maureen winning the AbilityNet Tech4Good award for ‘Volunteer of The Year’

Read the full story here.