Latest News

May update

Dame Esther Rantzen, Lorraine Kelly and Angie Best have teamed up with JD Williams to raise money for The Silver Line

The Silver Line charity founder Dame Esther Rantzen, TV presenter Lorraine and ex model Angie Best have each chosen a ‘Silver Line edit’, their favourite outfit from JD Williams’ SS17 clothing range, with 30% of the sales of these products going to the charity, which relies entirely on voluntary donations.

Click here for the full release

The Silver Line joins organisations to launch the Jo Cox Commission on Loneliness

The Silver Line is proud to be a member of a coalition carrying on the work of the late MP Jo Cox – The Jo Cox Commission on Loneliness.

On 31 January, we joined MPs, policymakers, and other groups to launch a new campaign to tackle loneliness, which has been set up in the late MP Jo Cox’s name.

The Jo Cox Commission on Loneliness aims to expose the growing crisis of loneliness and look for practical solutions to reduce the harm to individuals, families and the nation. The Commission will also target businesses and employer organisations and look at what action local and national Government can take to combat loneliness.



The launch of the Jo Cox Commission on Loneliness supported by The Silver Line

Read the Daily Telegraph report here


Older people hiding depression for fear of being a burden

Read the article here


Following our busiest period, national and local press reported on the overwhelming amount of calls to our 24/7 helpline.

Read the Daily Express coverage here


The Silver Line Helpline overwhelmed by calls across Christmas and New Year

In the period between Christmas Eve and January 2, we received over 15,000 calls from older people.

But our helpline was only able to answer two-thirds – leaving over 5,000 callers entirely on their own when they desperately needed someone to talk to. To read the Express coverage of this, please click here.

We urgently needs more donations to enable us to meet the rising number of calls and to ensure our service remains free and accessible to their older callers. To make a donation please click here. To read the press release, click here.


As we geared up to our busiest time of year, CEO Sophie Andrews was invited on BBC Radio 5 Live and BBC Radio Lancs

BBC Radio 5 Live here and BBC Radio Lancs here

20/12 & 21/12/16

We were one of three chosen charities to feature on the ITV Good Morning Britain’s 1 Million Minutes campaign. Read about the campaign here.

Watch our volunteers, silver liner Joseph and community champion Bob on the sofa here

Launched on Giving Tuesday – 31/12/16

Amateur Photographer announces a competition in support of The Silver Line

Read the full article here


Our CEO, Sophie Andrews is announces as Chair of Helplines Partnership

Read the article


The Silver Line 'wins' thanks to players of the People's Postcode Lottery

The Silver Line Helpline for isolated and lonely older people has been handed a £600,000 boost by players of People’s Postcode Lottery.

View the full press release here.


The Huffington Post encourage readers to volunteer with us for Giving Tuesday 2016

Read the post here


Specialist magazine Your Health Choices ran a special feature on us

Read the full article here


The Guardian reports on the Sense About Science event at the Speaker’s House at which our CEO, Sophie spoke about the importance of our helpline

Read the article


The Silver Line names nation’s loneliness call hotspots 

We looked at data from over-one million calls that our helpline has received since national launch in November 2013, to pinpoint the areas where calls come from.

As we get set for even higher number of calls over the Christmas/New Year period, our figures show that loneliness among older people crosses communities and North/South divides.

We received national and regional coverage which included:

For more details on the nation’s loneliness calls hotspots, please contact the press team on: [email protected]


Lead volunteer, Bridget Stewart was invited on Manx TV to talk about The Silver Line and appeal for more volunteers in the Isle of Man.

Watch the full interview here


IOM Today ran a special feature appealing for more volunteer Silver Line Friends and also to raise awareness of our services.

Read the full article here


The Guardian printed a letter calling for the UK government to develop a strategy for tackling loneliness and isolation, signed by CEOs and Directors of charities and council leaders; including our CEO, Sophie Andrews

Read the letter here



As part of an awareness push across the Isle of Man, Head of Regions, Lesley Carberry-Campbell and Volunteer Manager for NW, Ian Williamson-Owens were invited to speak on Manx radio.

Listen to the interview here.


As part of the announcement of an exciting new 3 year partnership with us, Saga ran a full feature in the September issue of their magazine


Read the online article here.

As part of a special programme on loneliness, our CEO, Sophie Andrews was invited on The Current, BBC Radio Canada to talk about The Silver Line.


Listen to the broadcast here.

One million calls appeal

Less than 3 years since our national launch, the Silver Line Helpline received its one millionth call.  It came as the helpline hit a new record day with over 1,600 calls received from older people in just 24 hours – beating the previous highest total on New Year’s Day 2016.

Good Morning Britain invited Dame Esther Rantzen onto the sofa to talk about our one millionth call with further updates shown from our helpline and an interview with Silver Liner, Zia.

BBC North West ran bulletins throughout the day and a special evening news report on our millionth call story. Dame Esther was interviewed and Silver Liner, Heather spoke of what our night time service means to her.

Our one millionth call story grabbed the attention of the nation with further coverage including:


Garden centre giants, Hillier raised £13,000 for us through sales of their specially grown Lavandula ‘Silver Line’

Read the story here


BBC West Midlands invited our CEO, Sophie Andrews on air to discuss loneliness and isolation.


Founder of The Silver Line, Dame Esther Rantzen spoke to Jewish News about her own experiences of loneliness.

Read the article here



We were chosen as one of three charities for The People’s Friend ‘Hand of Friendship’ campaign. Readers were invited to pledge to their chosen charity, giving a donation or time.

July 2016

Read about the campaign here.

Scottish newspaper, The Deeside Piper covered a story on our Director of IS, Maureen winning the AbilityNet Tech4Good award for ‘Volunteer of The Year’


Read the full story here.

The Silver Line’s Maureen Johnston has won the IT Volunteer of the Year Award in the AbilityNet Tech4Good Awards 2016.

Maureen has been volunteering as our full-time director of IS for just over three years.

She introduced the telephone system that links older people and their Silver Line Friends for the weekly friendship calls, and is fundamental to how we support lonely and isolated older people.

To find out more click here.

  • CEO, Sophie Andrews spoke to Julia Hartley- Brewer live on Talk Radio following a charity report findings that half a million older men are suffering with loneliness in the UK.

Catch-up on the full interview here

  • Volunteer Manager for the South West, Mary James appeared on Hiblio TV powered by Torbay Hospital in Coping with Loneliness with The Silver Line.

Watch the programme here

  • Silver Line founder Dame Esther Rantzen appeared on BBC’s Good Morning Scotland radio show to discuss the helpline. You can listen here – the section starts at 2 minutes 35 seconds
  • An interview with our CEO, Sophie Andrews features in the April/May edition of Charity Times. Read the full interview on pg 20-22 here.
  • An update from our Silver Line Connects team and helpful information on scams and safeguarding. Read the full article here.
  • Silver Line Friend, June walked the Thames towpath raising funds for us as part of BBC Radio 4’s ‘Leap for PM’ programme. June was interviewed in studio on the Radio 4 PM broadcast.
  • As part of a report on care for older people in the capital, our CEO Sophie Andrews was interviewed live on BBC News London.
  • Silver Line Champion, Bob told listeners on BBC Radio 5 Live about his experience of loneliness since losing his wife, Kath. The discussion followed the BBC1 documentary ‘The Age of Loneliness’ which featured Bob and fellow Silver Line Champion, Dorothy talking about their lives.
  • A TV report on the thousands of people who would be alone at Christmas, featured the work of The Silver Line Helpline. The ITV Tonight programme Lonely this Christmas also carried an interview with our CEO, Sophie Andrews.
  • The Silver Line Founder Dame Esther Rantzen was interviewed by BBC Radio London’s Paul Ross about how The Silver Line would be taking calls, as usual, 24 hours a day all through the Christmas and New Year period.
  • A volunteer from Yorkshire discussed her experience of being a Silver Line Friend and the work of the Helpline was featured for a Yorkshire Post campaign on combating loneliness.
  • As part of a discussion on loneliness among older people and ways to combat it, The Silver Line CEO, Sophie Andrews was interviewed by Jon Snow on Channel 4 News.
  • You can hear Silver Line founder Dame Esther Rantzen, chief executive Sophie Andrews, and Silver Line caller Leslie, speaking to BBC Radio 5 Live’s Stephen Nolan about loneliness and isolation among older people – and how we help to combat it.
  • The Silver Line were the headline member of the 4th Age Action Alliance live Twitter discussion on 9th March, 2016. #AAAChat topic was ‘Loneliness & Isolation’ with talk focused on community engagement and inclusion of older people.To view the story feed, please click here.