Helpline Hub Volunteer

The Silver Line needs volunteers to support an exciting new project as we prepare to open Volunteer Hubs around the country to help deliver our vital 24/7 Helpline Service for lonely and isolated older people.

Why is our work important?

Studies suggest there are around 1.2 million chronically lonely older people in the country, with this number expected to grow to 2 million by 2026 (Age UK). Loneliness has potentially serious health implications which have been found to be akin to smoking 15 cigarettes a day.

In just 6 years, The Silver Line Helpline has already received an overwhelming 2.5 million calls, showing just how important and necessary this service is. For many of our callers, we are a lifeline.

We need your support!

To help cope with this huge demand we are opening Volunteer Hubs across the country to help run our Helpline. By taking on a role in one of our Volunteer Hubs you will be an integral part of the Helpline team and support some of the most vulnerable and isolated older people in the country.

Our founder, Dame Esther Rantzen: “We are offering volunteers the chance to make a real, tangible difference to the lives of isolated and vulnerable older people, who turn to us, principally because they are suffering loneliness and isolation.

“It’s rewarding, you will make a difference. We will train you. It’s important work and extremely fulfilling as well.”

Get involved now:

The first Hub is opening at our Head Office in Battersea, London so we need people in Battersea and the surrounding areas to volunteer. This is a daytime, office-based role. You will need to commit to regular, 3 hour shifts between the hours of 8am and 5pm on a weekday.

If you are interested in giving your time on a regular basis to help lonely and isolated older people, contact:

Email: [email protected] 

Call: 020 7224 2020


No question too big.

No problem too small.

No need to be alone.