Silver Line Telephone Friend

Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. We have 1,000 older people waiting for a Silver Line Friend. They have chosen to be called Silver Liners.

By volunteering as a Telephone Friend for The Silver Line, we match you to a Silver Liner that you call once a week to have a chat and provide friendship.

To be a Silver Line telephone friend you will need:

  • Access to the internet and an email account
  • A UK, Channel Isles, or Isle of Man, telephone (we cannot facilitate calls from other countries)
  • To be able to commit to a call of approximately 30 minutes, at the same time and day each week, for up to a year
  • To want to speak to, and build a relationship with, an older person

Friendship calls can be made between 8am and 8pm Monday – Sunday. The Silver Line pays for the cost of all friendship calls, contact details are not shared between volunteers and Silver Liners, and for safeguarding purposes we also record all calls.

In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely older person – and yours too.

Apply to be a Silver Line Telephone Friend

There is more information about being a telephone friend that you should read before you apply to be a volunteer with us.

Please read the Silver Line Friend role profile, and the Frequently Asked Questions here.

After you have read these, apply to become a Silver Line Friend, by emailing us at:  [email protected] and we will make contact with you to discuss next steps.

After an initial interview, volunteers will have telephone-based training before being matched with a Silver Liner. The Silver Line will also provide ongoing support, advice and information to volunteers.

If you have any problems completing this process, please fill out the online volunteering enquiry form and remember to include your email or postal address so we can contact you.